Refund Policy

Last updated: 2 August 2026

This policy covers refunds and cancellations for EzyTime subscriptions.

1. Free trial

New companies get a free trial period of EzyTime with no payment required. You won't be charged anything unless and until you choose to subscribe.

2. Cancelling your subscription

You can cancel your subscription at any time using the link in the billing emails sent by Paddle, our payment provider, to your account's email address. Your subscription remains active until the end of the billing period you've already paid for — cancelling doesn't cut off access early.

3. Refunds

If you believe you've been charged in error, or you're not satisfied with EzyTime shortly after a charge, contact us at support@wilsonasc.co.nz within 14 days of the charge and we'll review your request. Approved refunds are processed by Paddle back to your original payment method.

This policy doesn't limit any right you have under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986 that can't lawfully be excluded.

4. Additional charges

Changing your subscribed seat count, or using the "extend subscription" option to add extra time, are one-off changes you request directly — the same contact details above are the quickest way to ask about a refund for either if something went wrong.

5. Contact

For any billing question, email support@wilsonasc.co.nz.